Our Promise

Our Fundraising Promise

Our supporters drive everything that we do at the Animal Rescue Society. With no government funding for the delivery of our life-saving work, we never forget that it is only thanks to your generosity that we can be there for animals in desperate need of our help..

Our supporters are at the heart of everything that we achieve, so supporting us should be a great experience.

We promise to respect the information you share with us

  • We will always hold your information safely and securely.

  • We will never sell your details to any third party.

  • We will be clear and upfront about how we use your information. Full details of all the ways in which Animal Rescue hold or use personal information can be found in our privacy policy.

  • If you want to change the way in which we communicate with you, such as tailoring our communications or changing your preferences, you can do so by contacting us

We promise to undertake our fundraising to the highest standards

  • We strive for the highest possible standards in our fundraising.

  • We are proud to champion the principles of honesty, accountability and transparency about our work.

  • Every penny our supporters donate to the Animal Rescue Society and our mission is given voluntarily, and we will never take this for granted. We continually review our programmes to make sure they are running as effectively and as cost efficiently as possible.

We promise To be respectful

  • Not everyone can or wants to support our work so we will be respectful of your decisions and never knowingly put pressure on you to make a donation.

  • We will be especially careful and sensitive when engaging with vulnerable individuals and we will abide by guidance on responding to the needs of people in vulnerable circumstances.

Keeping in touch

If you ever have any questions about our work, about how you can tailor our communications for you or would like to talk to us about our fundraising activities then please do not hesitate to contact us.


We realise that sometimes we might get it wrong, busy people sometimes do, and we truly value all feedback about our work. We believe that complaints are an opportunity to improve and it is important that you tell us so we can deal with any situation as quickly as possible.

If you do have a complaint about our fundraising activities, please get in touch using the contact details above.